For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary. Our trainer was excellent and so patient. However, most due and the reports in the system are excellent.Ĭomments: It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Some reports don't produce summary/raw data. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. The ability to manage employee permissions is excellent.ġ. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. Our project manager and implementation specialist,, was beyond professional, knowledgeable, and helpful!6. The workflow for each department is customizable making the system near perfect for our company needs.5. The support from InSync/Qualifacts employees has been amazing. The transition from our past EHR system to this was one was almost flawless.3. The customization for our practice needs is/was excellent. Setting up insurance companies was a bit of a challenge however, that is because I forgot to change my address on Medicare website which caused a glitch in processing claims.ġ. Send/receive emails that are all HIPAA compliant. With the portal, patients can make their credit card payments online and Telehealth with Zoom that is very reliable. Insync allows me to bring all facets of my business under one umbrella:Ĭustomized forms for progress notes and initial assessment, along with I'm very happy I hung in.Insync is going to make my professional life so much easier. However, encouraged me to hang in there and promised the support would be there when I needed. I admit, in the beginning I felt overwhelmed because I am the sole provider I had to learn all aspects of the software. Comments: I only first went live beginning February 2021, with the encouragement of.
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